The Operations Director will oversee end-to-end healthcare BPO operations, ensuring service excellence, KPI achievement, and strong leadership across multiple teams.

This is a senior leadership role requiring hands-on experience in managing healthcare accounts within a BPO environment.

Key Responsibilities

• Lead and manage healthcare BPO operations
• Drive KPI performance, SLAs, and operational metrics
• Oversee multiple teams and leaders
• Ensure compliance with healthcare industry standards
• Partner with senior stakeholders to deliver business goals
• Strengthen operational processes and performance culture

Must-Have Qualifications

• Currently holding a Director-level role
• 2–3 years of experience in Healthcare BPO operations
• Proven leadership experience managing large o...