**Description:**

**O OBJECTIVE**

The Director of Operations is responsible for the overall management of the Rooms Division and Food & Beverage Division, ensuring operational excellence, exceptional guest experiences, financial success and colleague engagement. This role provides strategic leadership to all operational departments while maintaining compliance with Hyatt and Thompson standards, policies and procedures.

The Director of operations is accountable for driving profitability, enhancing guest satisfaction, developing future leaders and foresting a culture aligned with Hyatt purpose, “We care for people so they can be their best”.

**PURPOSES**

Key Responsibilities

Operational Leadership

• Provide strategic and operational leadership for all Rooms and Food & Beverage operations.

• Ensure all departments consistently deliver service in accordance with Hyatt brand standards and Thompson Zi...