1. **People**

+ Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
+ Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
+ Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
+ Recommend or initiate any HR elated actions where needed
+ Drive a great working environment for teams to thrive – connect departments to create sense of one team

1. **Guest Experience**

+ Help guests - you’ll be happy to help if someone needs assistance with a request or complaint
+ Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
+ Develop and maintain relationships with key clients and outside contacts in order to produce gr...