Service Operations Manager, DAEL Thermal

Toronto, CA

Position Title: Service Operations Manager, for DAEL Thermal Group

Employment Standards: This role is subject to applicable provincial employment standards legislation and may include extended hours to support operational requirements.

Department: Service Division

Position Reports to: DAEL President

Position Overview

The Service Manager is a critical leadership role responsible for the end-to-end performance of our service business, spanning both the field organization and the service back office. This leader builds, develops, and holds accountable a high-performing team of technicians and coordinators while ensuring work is executed safely, efficiently, and to exceptional quality standards. The role leverages data and operational metrics to drive decision-making, improve utilization and margins, and create predictable, scalable outcomes...