Director of Support

Location - Toronto (Hybrid)

CYGNVS is a fast-growing cybersecurity SaaS company building the world's leading out-of-band cyber crisis management platform. It is a purpose-built, first-of-its-kind guided cyber crisis platform designed to allow users to prepare for, practice for, and respond to cyber incidents with confidence. Founded in 2020, the innovative start-up has not only discovered product-market fit but is also embarking on an exciting period of scaling up. Our company culture is a perfect blend of productivity and enjoyment, prioritising the growth and development of our talented employees as part of a high-achieving team.

About the Role

We are hiring a Director of Support to lead and scale the customer support function towards our next stage of growth. This is a builder's role, not a caretaker's. You will own the support operating model end to end — the process, th...