Director, Partner Delivery & Product Strategy

Ethoca, a Mastercard company, is seeking a Director, Partner Delivery & Product Strategy to lead a high‑impact global team at the intersection of customer delivery, product strategy, and commercial growth. This visible leadership role shapes partner adoption of solutions, influences product direction with market insight, and delivers exceptional customer outcomes at scale across a complex payments ecosystem.

Role Responsibilities

• Lead, coach, and develop a high‑performing team of customer delivery professionals, creating a culture of accountability, collaboration, and continuous improvement.
• Oversee day‑to‑day delivery operations and resource planning across projects, regions, and priorities to ensure consistent execution and strong customer outcomes.
• Lead strategic partner implementation initiatives, ensuring programs are delivered with a strong focus on quality, timeline adherence, sta...