**Overview**

The Director of Product Delivery of Accreditation and Certification Operations (ACO) is a vital member of the leadership team in ACO and reports either to the National Leader or to the Executive Director of Acute Programs. This role works collaboratively with all divisions of Joint Commission to provide leadership and vision in support of the business.

The Director of Product Delivery is responsible for engaging staff, managing and developing relationships, supporting retention, facilitating growth, aligning with Joint Commission's vision, managing staff within a pod structure, and contributing to the organization's safety culture.

**Responsibilities**

+ Drive mission expansion and retention strategies within the pod.Contribute to the development of and execute onannual business plans.Oversee all account types within the pod structure.Oversee the comprehensive strategy to build organizational engagement and loyalty, improve program rete...