The Role

Within the QualityDocs strategy team, your focus is to serve as the Adoption and Value Specialist. You will architect the framework for how QualityDocs measures success and drives long-term customer loyalty. Responsible for analyzing data to understand what capabilities are poorly adopted and build plans to address adoption barriers. Works in a cross functional manner spanning product, strategy, sales, and services to identify risks and create visionary narratives that influence customers to modernize their processes. The role requires a deep understanding of the global quality life sciences document management space.

What You'll Do

Define the KPIs, utilization metrics, and success frameworks that quantify high-value adoption for QualityDocs

Facilitate strategic webinars and workshops to foster continuous improvement mindset, gathering insights that directly influence product maturity and evolution

Deliver prospective case stu...