Director, Sales Tools Experience & Insights

Phoenix, AZ, United States
Sunrise, FL, United States
New York, NY, United States
Atlanta, GA, United States
(Hybrid)

**Job Description**

American Express Global Commercial Services (GCS) continues to invest in the tools, technology, and capabilities that enable sales colleagues to deliver exceptional customer experiences and drive business growth. As the sales tools ecosystem expands across CRM, Guided Selling, Content Management, AI, and future workflow platforms, maintaining a high-quality colleague experience requires an integrated approach to support, adoption, and continuous improvement.

The Director, Sales Tools Experience & Insights will lead a globally distributed organization responsible for the day-to-day sales tools experience while serving as the voice of the colleague across the sales technology ecosystem. This leader will oversee operational support, service transformation, adopti...