The Director, End-User Technical Experience – APAC is responsible for leading the delivery, support, and continuous improvement of end-user technology services across the Asia-Pacific region. This role leads regional workplace technology operations focused on delivering a seamless, reliable, and high-quality technology experience that enables employee productivity and business effectiveness. A key focus is driving an automation-first support model by identifying and implementing opportunities to simplify processes, reduce manual operational effort, and improve the overall employee experience. The role will modernize support services through automation, proactive support practices, operational standardization, and continual service improvement initiatives, enabling teams to focus on higher-value and high-touch user needs. The position is responsible for regional end-user support operations including Level 2 (L2) support, endpoint lifecycle management, onboarding and ...