Provides leadership to one or more teams designing and architecting infrastructure and service and provides input on best practices for reliability and functionality. Establishes direction to ensure accurate forecasting and ensure systems have adequate resources. Builds collaborative relationships with the software development team to create reliable, scalable infrastructures. Ensures alignment regarding data collection and contributes to standards for optimizing operations and infrastructure reliability. Defines approaches for incident response activities to ensure service reliability. Ensures in-depth reports. Plays a key role in developing standards for identifying and recommending automation. Anticipates and explains the impact of changes, mentoring other managers on what to communicate. Defines approaches for escalating incidents and refines methods for documentation. Encourages experimenting with new technology, executing improvements, building site reliability knowledge, and ...