Director Strategy, Business Analytics & Continuous Improvement – Collections

Purpose

Leads and oversees the Strategy, Business Analytics and Continuous Improvement functions for the International Banking Collections hub in GSB Colombia, ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures.

The incumbent is responsible for leading a team accountable for the marketing, communication, award and recognition programs, change and project management, MIS and reporting, business analytics and overall strategy, and model assurance and sustainability initiatives for the unit.

The incumbent is the primary liaison between IB Collections and the Collections Unit/Hub as well as key local stakeholders ensuring divisional initiatives are implemented seamlessly.

Accountabilities

• Leads and drives a customer-focused culture throughout...