The Director - Support Services is responsible for strategic leadership, operational oversight, and performance management of key non-clinical departments, including Environmental Services (EVS), Food & Nutrition Services, Patient Transportation, Facilities Management, Valet Services, and Switchboard/Communications. The role serves as the primary liaison for a contracted service provider, ensuring delivery excellence, regulatory compliance, financial stewardship, and achievement of defined Key Performance Indicators (KPIs). The Director drives a culture of safety, service excellence, efficiency, and continuous improvement in alignment with organizational goals.