The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Dispatch Coordinator II
US-NJ-Burlington
Job ID: 34551
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
CUSA Burlington Office
About the Role

Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back-up inbound call taker as needed.

Your Impact

- Provides outstanding service to customers calling the dispatch team for service.
- Responds to routine customer inquiries via live call or Email as needed.
- Provides follow through on any special customer needs in a timely manner.
- Responsible for handling escalated situations.
- Follows established work procedures on routine tasks, and makes recommen...