Position Overview
Description We are looking for a Dispatch Coordinator to support daily field operations in Madison, Wisconsin. This Long-term Contract position is ideal for someone who thrives in a fast-moving environment, can make sound decisions under pressure, and enjoys coordinating schedules, technicians, and customer updates throughout the day. You will play a central role in keeping service appointments on track, responding quickly to shifting priorities, and ensuring customers and field teams stay informed.
Responsibilities:
β’ Direct the daily service schedule by assigning work based on technician availability, travel efficiency, required expertise, and priority level.
β’ Oversee the live dispatch board throughout the day, adjusting appointments as conditions change to minimize delays and maximize productivity.
β’ Identify open time slots and help convert them into completed work by coordinating waitlisted requests, rescheduled visits, or same-day opportunities.
β’ Respond to...