The Dispatch Operations Associate is responsible for coordinating service requests, scheduling field technicians, and ensuring efficient dispatch operations to support timely service delivery. This role serves as a key liaison between customers, field technicians, and internal teams, maintaining clear communication, monitoring service progress, and contributing to overall operational efficiency and customer satisfaction.

Key Responsibilities:

• Schedule and dispatch field service technicians based on service priorities, availability, and geographic coverage.
• Monitor technician schedules and optimize assignments to ensure efficient service delivery.
• Coordinate service appointments with customers and internal stakeholders.
• Track and manage open service tickets, ensuring timely follow-up and resolution.
• Maintain accurate and up-to-date records within dispatch, CRM, and service...