**Company :**
Allegheny Health Network
**Job Description :**

**GENERAL OVERVIEW**

Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.

**ESSENTIAL RESPONSIBILITIES**

+ Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
+ Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
+ Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
+ Enters data, using various systems, to communicate information to necessary personnel. (20%)