***Remote position to include virtual training. Must live within South Atlantic Market Area - GA, SC, NC within one hour of a WM facility.***

***Flexible Schedule required within operation hours: 2am - 6:30pm ET Monday-Friday and some Saturdays**

**I. Job Summary**

Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites di...