Dispute Resolution Officer

Housing Hub – Economy Directorate
Min. 6-Month Duration 
£30.61 per hour (Umbrella)
Full time, Monday–Friday (2 days per week on site)

A leading local authority is seeking a highly capable Dispute Resolution Officer to join its Housing Hub. You will deliver a high-quality complaints and enquiries service, with a strong emphasis on Stage 2 complaint handling, ensuring fair, timely, and transparent resolutions for residents.

You will play a key role in improving services through effective case management, robust investigations, and learning from complaints to prevent escalation and strengthen resident confidence in the authority’s services.

The Role
You will manage a varied caseload of complaints, enquiries, and Ombudsman cases from end to end, ensuring compliance with the Housing Ombudsman Complaint Handling Code and internal policies.

Key responsibilities include:

Responding to all enquiries and complaints...