-Purpose:
- Added to Job Family Service Delivery - CR in scan/refresh process
- The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:
- Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
- Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
- Contributing to service transformation and business growth (KPI: Further profitable service revenue)
Scope:
Specific:
- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
General:
- Intermediate level job with some work experience
- Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
- Identifies problems in straightforward situations, and makes sound dec...