Responsibilities

• Ensure complete, accurate, and usable documentation required for a fully functional in-house service.
• Collect all existing vendor documentation (runbooks, diagrams, inventories).
• Validate completeness and accuracy of documents against real systems.
• Create standardized templates (SOPs, work instructions, support guides).
• Document new processes, workflows, and technical configurations.
• Maintain version control and a central repository (SharePoint, Confluence, CMDB).
• Ensure documentation supports knowledge transfer and training.
• Identify documentation gaps and coordinate with SMEs to fill them.

Qualifications

• Bachelor’s degree in Information Technology, Information Management, Communications or related field
• Preferred/Advantageous
  • Course in data analysis, documentation standards or technical writing
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