Perform complex, sensitive and high risk document processing activities related to account opening and maintenance, credit card operations, police orders, hold code instructions, CAD support, and regulatory/legal requests, ensuring accuracy and compliance.
Act as Subject Matter Expert (SME) to provide guidance on designated operational areas, support junior team members, and clarify procedural issues to uphold consistency and quality standards.
Manage exceptions and escalations, e.g., validate exception reports, conduct root cause analysis, and escalate systemic issues or control lapses to management for timely resolution and risk mitigation.
Support regulatory and audit requirements, e.g., prepare documentation, evidence logs, and remediation reports for internal audits and regulatory exercises, ensuring readiness and transparency.
Lead the control and reconciliation of operational reports and tasks (e.g daily st...
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