Drive customer success at Draftaid as a Customer Engagement Engineer. Focus on elevating engineering workflows through daily customer interactions and product education.
Your role will connect the technical side of our product with customer needs, ensuring our AI adheres to high drafting standards. With hands-on design engineering experience, educate the team while translating insights gained from customer sessions into improvements. You will guide the interface between customer expectations and product deliverables, fostering innovative solutions.
Key Responsibilities:
• Engage directly with users as the product’s technical face
• Verify that drafting solutions meet client standards
• Capture customer feedback for product enhancement
• Enlighten the team on drafting practices and standards
• Craft intuitive solutions to facilitate user tasks
Requirements:
• Strong knowledge of engineering and drafting
• Experience in machine design, automation, or similar...