Responsibilities

• Community Leadership & Engagement
• Empower and support the community structure and its designated leaders
• Align operations with company policies, programs, and performance targets
• Act as the primary liaison between management and the community to ensure operational synergy
• Disseminate official updates and directives with clarity and consistency
• Performance Monitoring & Coaching
• Analyze community performance metrics (e.g., activity rates, cancellations, ratings, and KPI compliance)
• Acknowledge top performers and provide targeted coaching for those requiring improvement
• Drive training and development initiatives to elevate overall community standards
• Community Support & Case Handling
• Resolve community concerns with speed, empathy, and professionalism
• Streamline assistance requests by coordinating effectively with relevant departments