Responsibilities

• Manage daily Driver Centre operations.
• Monitor driver enquiries and support cases.
• Coordinate driver onboarding and documentation.
• Monitor JoyClass training execution and attendance.
• Support training-related driver enquiries.
• Coordinate with Operations for training logistics.
• Contact drivers and follow up on JoyClass training attendance, document submissions, and operational requirements.
• Manage driver communications across official channels.
• Support driver engagement activities and operational campaigns.
• Handle driver walk-in support cases.

Operational Responsibilities

• Review driver support cases and identify root causes.
• Review JoyClass attendance and training effectiveness.
• Coordinate Driver Centre activities and execution.
• Work closely with Operations and cross-functional teams to support driver needs.
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