Job Description

Key Responsibilities

· Manage daily Driver Centre operations.

· Monitor driver enquiries and support cases.

· Coordinate driver onboarding and documentation.

· Monitor JoyClass training execution and attendance.

· Support training-related driver enquiries.

· Coordinate with Operations for training logistics.

· Contact drivers and follow up on JoyClass training attendance, document submissions, and operational requirements.

· Manage driver communications across official channels.

· Support driver engagement activities and operational campaigns.

· Handle driver walk-in support cases.

Operational Responsibilities

· Review driver support cases and identify root causes.

· Review JoyClass attendance and training effectiveness.

· Coordinate Driver Centre activities and execution.

· Work closely with Operations and cross-functional teams to support...