Job Overview – Department Manager / Duty Manager – Dubai, UAE

We are seeking a dynamic and experienced Department Manager / Duty Manager to oversee daily operations, team performance, and customer satisfaction within a fast-paced retail environment in Dubai, United Arab Emirates . This leadership role involves managing staff, optimizing sales performance, maintaining visual standards, and ensuring exceptional service delivery.

Key Responsibilities

✅ Customer Service Excellence

• Coach and guide the team daily to deliver outstanding customer service at the department level.

• Act as a customer service champion—supporting, training, and developing the team to provide a world-class shopping experience.

• Address customer feedback and ensure timely follow-up and resolution within the department.

• Engage with cus...