As a Customer Support Specialist, you will support customers throughout every stage of their online shopping experience. You'll work closely with internal teams, logistics partners, and financial institutions to resolve issues efficiently while delivering a high level of customer satisfaction.

Why Join Us?

Work for one of the Netherlands' largest and most recognized e-commerce platforms.
International and multicultural workplace.
Excellent career development opportunities.
Paid training and continuous learning.
Supportive and collaborative team environment.

Your Responsibilities

• Provide outstanding customer support in Dutch via multiple communication channels.
• Assist customers with orders, deliveries, returns, refunds, and payment issues.
• Investigate shipping and logistics cases.
• Work closely with carriers, financial institutions, and internal departments.
• Process customer requests accurately...