Job Overview

Dutch Speaking Customer Expert For Imperial position in Greece, based on-site in Athens. This role sits within the fast‑paced Consumer Electronics industry, serving as a trusted point of contact for Dutch‑speaking customers seeking expert guidance, technical support, and after‑sales assistance for premium consumer electronic products and services.

Key Responsibilities

• Deliver exceptional customer support to Dutch‑speaking clients via phone, email, and live chat, addressing enquiries related to consumer electronics products, warranties, and services.
• Provide accurate and detailed product information, including technical specifications, compatibility guidance, and usage recommendations for a wide range of electronic devices.
• Efficiently troubleshoot and resolve customer issues, escalating complex technical cases to the appropriate specialist teams when necessary.
• Process customer orders, returns, exchanges, and r...