Mercier Consultancy is seeking a dedicated Dutch Speaking Customer Support Representative for our Subscription-Based Services Department! In this essential role, you will assist our Dutch-speaking clients in navigating their subscription services, ensuring they receive excellent support and guidance tailored to their needs. Your expertise will be crucial in enhancing customer satisfaction and retention.

This position is perfect for individuals who are passionate about customer service and enjoy solving problems. Join us and make a significant impact on our clients’ experiences as they engage with our subscription services!

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat
• Assist clients with questions regarding their subscriptions, billing issues, and service features
• Accurately document all customer interactions and resolutions in our system
• Collaborate with cross-functional teams to resolve compl...