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What success looks like in this role:
We are looking for a proactive and analytical Problem Managerwho will take full ownership of the end‑to‑end Problem Management process. In this role, you will prevent incidents before they occur, drive root‑cause resolution, and strengthen overall service stability. Dutch language skills are required to support client interactions.
Accountable for end‑to‑end Problem Management, driving proactive prevention, root cause resolution, and continuous service improvement.
Lead proactive Problem Management, using trend analysis, event data, and service insights to prevent incidents before they occur.
Provide end‑to‑end ownership of the Problem lifecycle, ensuring governance, prioritization, and control in line with ITIL best practices.
Drive Root Cause Analysis (RCA) and ensure preventative actions are defined, tracked, and embedded into service operations.
Shap...