We are looking for an experienced Duty Concierge Manager to lead front-of-house operations within a prestigious luxury residential development. 

This role is ideal for a customer-focused professional with strong leadership skills and experience in high-end residential, hospitality, or Build-to-Rent (BTR) environments.

Key Responsibilities

• Lead and supervise the Concierge Team, ensuring exceptional resident and guest experiences.
• Oversee daily concierge operations, ensuring SOPs and service standards are consistently maintained.
• Act as the first point of escalation for resident queries, complaints, and service requests.
• Manage concierge rotas, staffing arrangements, and day-to-day administration.
• Coordinate resident move-ins, move-outs, viewings, renewals, and welcome meetings.
• Oversee resident amenities, parcel management, key control, access systems, and building security procedures.