Job Responsibilities

• The Duty Manager plays a crucial role in ensuring the smooth and professional operation of hotel services. This position involves overseeing various departments, managing staff, and ensuring guest satisfaction while adhering to hotel policies. Represents the management in handling guest complaints, VIP guests, and assists the Front Office Manager/Director of Rooms in overseeing all Front Office sections to maintain guest satisfaction.
• Operational Oversight: Oversee the activities of Front Office associates in allocating rooms, checking in/out of guests, handling luggage, messages, requests, printing reports to ensure smooth operations, and checking company account bills to ensure collectability of accounts. Ensure smooth running of all hotel services during shifts. Monitor daily operations and address any issues promptly.
• Guest Relations: Promote a professional and hospitable image to guests. Resolve guest complaints swiftl...