Be visibly present in the lobby and public areas, proactively engaging with guests and anticipating needs
Personally welcome VIPs, dignitaries, and repeat guests, ensuring preferences and special requests are honored
Own service recovery for guest complaints, resolving issues swiftly, empathetically, and within brand guidelines
Monitor guest feedback channels (in-stay surveys, online reviews) and respond to emerging concerns in real time
Conduct regular walkthroughs of guest rooms, public areas, back-of-house, and outlets to ensure cleanliness, maintenance, and brand-standard presentation
Act as the central coordination point between Front Office, Housekeeping, F&B, Engineering, and Security during the shift
Oversee check-in/check-out flow during peak periods, supporting Front Office colleagues as needed
Ensure smooth coordination of group arrivals, events, and VIP movements
Supervise, ...
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