Responsibilities

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Monitors Front Office and Guest Relations personnel to ensure IHG members, known repeat guests, and VIPs receive special attention and recognition.
• Ensures prompt guest attention and personal recognition throughout the hotel by responding to guest needs and resolving issues efficiently.
• Greets, rooms, and sends off VIP guests, coordinating with Guest Relations for a seamless experience.
• Reviews guest feedback, identifies areas for improvement, and implements strategies to enhance guest satisfaction.
• Conducts regular checks on public areas, ensuring cleanliness, functionality, and adherence to brand standards.
• Assists in escorting VIPs or guests with special needs to their rooms or designated areas.
• Provides functional assistance and direction ...