• Welcomes all guests as soon as they arrive with care and attention and with a personalised approach
• Develops quality relationships with guests in order to create “raving fans”
• Is proactive, anticipates guests needs and looks for suitable solutions
• Conveys the hotel image and promotes company’s loyalty programme ALL
• Handles any guest requests and complaints that haven’t been settled by Team Members and provides a rapid solution
• Has knowledge of the facilities and services and events offered by the hotel and the surrounding area and actively promotes them
• Takes part in, organises and supervises guest arrivals and departures
• Trains, coaches and motivates team members
• Informs guests about formalities, any special conditions relating to their stay and the services available

Actively contributes to the qualitative and quantitative targets of the department