**Your Day To Day**

+ Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
+ Monitors Front Office and Guest Relations personnel to ensure IHG members, known repeat guests, and VIPs receive special attention and recognition.
+ Ensures prompt guest attention and personal recognition throughout the hotel by responding to guest needs and resolving issues efficiently.
+ Greets, rooms, and sends off VIP guests, coordinating with Guest Relations for a seamless experience.
+ Reviews guest feedback, identifies areas for improvement, and implements strategies to enhance guest satisfaction.
+ Conducts regular checks on public areas, ensuring cleanliness, functionality, and adherence to brand standards.
+ Assists in escorting VIPs or guests with special needs to their rooms or designated areas.
+ Provides functional assistance and direction to all departments and coordinates cross-de...