Role Summary

Under the guidance and supervision of the Room Division Manager and/or Front Office Manager, and within the established policies, procedures, and Operational Standards Manual (OSM) of Mövenpick Hotel & Convention Centre KLIA, the Front Office Supervisor is responsible for ensuring the efficient day-to-day operation of the Front Office.

The incumbent provides personalized, courteous, efficient, and timely service to guests while promoting hotel products and services through effective up-selling techniques. Working collaboratively with the Front Office team and other departments, the Front Office Supervisor strives to ensure every guest enjoys a memorable experience and leaves the hotel fully satisfied with the intention to return.

The Front Office Supervisor must be thoroughly familiar with all Mövenpick corporate standards, local operating procedures, and service standards, ensuring they are consiste...