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Duty Manager

Company

carlton hotel (singapore) pte ltd

Location

singapore, singapore

Posted

June 28, 2026

Position Overview

            Job Responsibilities:  Responsible for the operations of Front Office functions i.e. Reception, Concierge, Communications & Club Lounge 
Handles all guest complaints/feedback in a professional manner 
Follow up on guest complaints efficiently and take corrective action 
Provides on-site support to guests' needs and queries 
Report in the Occurrence log with all relevant information for Management to review 
Updates guests’ preferences and history diligently for reference and follow-ups 
Oversee and supervises guest arrivals and departures with the front office team 
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. 
To welcome VIPs in the absence of Senior Management when required 
Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the hotel 
Attends daily in...
        

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Duty Manager

Position Overview

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