Supervision of services provided to Royal Air Maroc customers in all stages of the passenger circuit and ensure their compliance with RAM quality standards.
Supervision of assistance organizations and control of services.
Coordination of the care of passengers in the event of irregularity (transport, accommodation, etc.).
Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover.
Coordination with the operations control center (CCO) and other operational entities (hotline, hub, etc.).
Reporting of the stopover activity and reassembled passenger complaints for treatment with the entities concerned.
Participation in the influence of the brand image of Royal Air Maroc.
Profil sought
Training Bac+3 or more in the fields of management, operations, tourism or any other specialty that has given you access to experience in the fiel d...
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