Duty Supervisor - Hub Operations, Abu Dhabi

• Full-time
• Division: Operations & Guest Experience

An incredible opportunity to join our Hub Operations team as a Duty Supervisor. In this role, you’ll take charge of planning, directing, and supervising the day-to‑day activities of our 24/7 Hub Terminal Operations. You will be at the forefront of guest handling and terminal touchpoints, ensuring every aspect of the operation runs safely, smoothly, and efficiently. From delivering outstanding customer service and maintaining the highest standards of safety and security to driving key performance metrics like Net Promoter Score (NPS), on‑time performance, and mishandled baggage rates. You’ll play a vital role in shaping the guest experience and leading your shift to operational excellence.

Accountabilities:

• Represent the interests of Etihad on all matters of brand, reputation, guest experience, service recovery and em...