Penta Consulting is a leading technology services partner delivering professional and managed solutions across EMEA.
We are seeking onsite technical expertise and support for DWDM/WDM platforms. The CXE Engineer plays a key role in troubleshooting optical network issues, product anomaly resolution, and working closely with TAC/TEC to ensure high‑quality customer support and product stability.
Your responsibilities - Provide 24x7x365 technical support for DWDM/OTN products including 1830 PSS/PSI-M series and WSNOC.
- Serve as technical expert to guide network interventions and mitigate traffic‑impacting issues.
- Troubleshoot and isolate complex customer issues in Production and Lab environments, ensuring timely resolution.
- Conduct root cause analysis and recommend corrective actions to enhance customer experience.
- Create clear and informative documentation explaining technical issues for customer understanding.