Major Responsibilities
Assigning Surveyors to various jobs based on job requirements matching competency. Effective utilization of the Surveyors. Maintaining competency matrix of the Surveyors. Monitoring of Surveyors, Contracts, etc. as per BV Procedures. Identifying training needs and organizing training for the Surveyors. Planning of resources required and assist the Head of Industry in over all resource planning (including Surveyors, IT Support, Timely invoicing and collection of money receivables. Complaint Management: monitoring quality of BV Services, reporting any client’s dissatisfaction / complaint and assisting in mitigating the same. Assist Head of Industry for growth of industrial business Criteria for Performance Evaluation (KPIs)
Perform & deliver to client as per contract and client expectations. Build the team, mainly external consul...