Step into a dynamic Front Desk Supervisor position where your leadership creates unforgettable hospitality moments for our guests. This role blends operational tasks with an emphasis on guest service excellence.
You'll oversee daily functions at the front desk and step in as Manager on Duty when needed, ensuring guest satisfaction remains a priority. Addressing client-related issues and mentoring staff are key aspects of this role, alongside familiarity with tools like Opera to enhance efficiency.
Key Responsibilities:
• Manage daily front desk operations and delegations
• Engage with guests to address concerns and needs
• Review staff schedules and approvals for time off
• Mentor new team members and ensure accountability
• Facilitate guest check-ins and inquiries seamlessly
Requirements:
• At least 1 year of experience in a supervisory role
• 2+ years front desk or hospitality experience
• Knowledge of property management systems is a plus
• Readin...