Ensures the group’s adherence to all Ecommerce SLA requirements of the marketplace.
Ensures group’s adherence to all client SLA requirements of the marketplace (monitoring, analysis)
Confirms calibration of important information via regular checking of marketplace, OMS, and WMS details (e.g., products and stock quantities are updated in marketplace).
Enforces compliance to processes and imposes stringent controls to prevent errors due to non-compliance.
Manages the review and addressing of customer complaints, concerns, and inquiries.
Adheres to required frequency/deadline of required reports
Proposes improvement strategies to lower cost, improve productivity or gain other KPI/SLA advantages
Supports internal safety team in the enforcement of safety initiatives and programs and group’s participation in safety related training.
Job Requirem...
Ready to Apply?
Join thousands of Americans building their careers