Job responsibilities

Within the E Business / E-commerce team, the E-commerce Operations Assistant is responsible for supporting the day-to-day operations of Dior.com, helping to ensure a smooth post-order journey and high-quality customer service. Acting as a main point of contact between the e-commerce team, warehouse, customer service, logistics, and finance teams, this role supports order flow monitoring, issue resolution, aftersales processes, and website operational maintenance.

The holder of this position will work closely with various functional partners, including the e-commerce team, warehouse, customer service, logistics, and finance teams.

The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Key Responsibilities

Order and Fulfilment Support:

• Monitor daily order flow, including processing stuck/open orders, shortages, cancella...