The Global Customer Operations (GCO) eLearning Development Analyst is a fully proficient professional member of the GCO Training Team and is responsible for designing, developing, deploying, and maintaining computer-based training (CBT), interactive e-learning courses, and digital learning modules that support Global Customer Operations. This role applies good working knowledge of instructional design concepts, adult learning principles, and e-learning development procedures to create effective, engaging, and scalable learning solutions that support business performance and consistent customer experiences.


The eLearning Development Analyst carries out a variety of routine and complex assignments, typically following established standards, templates, and development procedures to solve problems and deliver results. This role collaborates with subject matter experts and cross-functional stakeholders to identify learning needs, recommend appropriate online learning solutio...