EAP Counsellor, Dublin An exciting opportunity has arisen to join a growing business in a newly formed EAP Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers €35K-€40K + benefits.

You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation.

Key Responsibilities To provide an efficient and effective telephone counselling service to all callers To answer all calls within 8 seconds and clinically a...