Join Eastlink as a Customer Service Representative in Dartmouth, NS, offering flexible on-site or remote work. Embrace a dynamic role with training, competitive pay, and commission potential.
As a Customer Service Representative, you will connect with customers, addressing billing questions and recommending services. This position requires a customer-first focus and the ability to adapt in a fast-paced environment. Thrive by meeting performance metrics while building rapport and trust with clients.
Key Responsibilities:
• Respond to customer inquiries about services and accounts
• Identify customer needs and suggest appropriate solutions
• Provide assistance with upgrades and plan modifications
• Efficiently resolve customer concerns and feedback
• Achieve sales and performance goals consistently
Requirements:
• Excellent communication and listening abilities
• Customer service experience in call centers or retail
• Basic computer skills for using vario...