Join Eastlink in Halifax, NS as a Field Training and Quality Specialist, spearheading training initiatives and quality assurance inspections. Focus on enhancing team performance and service quality.
As a key member of the Training and Quality Team, you will report to the National Manager and work on-site all five days a week. Your role will involve conducting quality inspections on installations and facilitating training for technicians. You'll also be responsible for developing technical training content for newly launched products and addressing any customer issues that arise.
Key Responsibilities:
• Conduct quality inspections on service installations
• Lead audits and training sessions for field staff
• Mentor and support technicians through coaching
• Create training materials for new technologies
• Resolve customer escalations effectively
Requirements:
• Post-secondary education in Electronics or related field
• Preferred experience in adult educatio...